Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At darnakivolet, we collect information to provide you with better financial awareness services and educational resources. We're committed to being transparent about what we collect and why.
Personal Information
We collect your name, email address, phone number, and postal address when you register for our learning programs or contact us for support.
Educational Progress
We track your progress through our learning modules, quiz results, and course completion status to personalise your experience.
Technical Data
We automatically collect IP addresses, browser information, device details, and usage patterns to improve our website performance.
Communication Records
When you contact our support team or participate in surveys, we keep records to provide better assistance and improve our services.
How We Use Your Information
Your information helps us deliver personalised financial education and maintain our service quality. We use your data responsibly and only for legitimate business purposes.
- Deliver educational content tailored to your learning progress and interests
- Send course updates, educational newsletters, and important service announcements
- Provide technical support and respond to your inquiries promptly
- Analyse website usage to identify areas for improvement and new feature development
- Ensure platform security and prevent fraudulent activities
- Comply with legal obligations and regulatory requirements in Australia
We never sell your personal information to third parties. Your data is used exclusively to enhance your educational experience and maintain our service quality.
Information Sharing and Disclosure
We limit information sharing to essential service providers and specific circumstances required by law. Your privacy remains our priority in all business relationships.
Service Providers
We share necessary information with trusted partners who help us deliver services, including email platforms, analytics providers, and payment processors. All partners are contractually bound to protect your data.
Legal Requirements
We may disclose information when required by Australian law, court orders, or government regulations. We'll notify you unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with continued protection under this privacy policy.
Your Rights and Choices
Under Australian Privacy Principles, you have significant control over your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used.
Correct Information
Update or correct any inaccurate personal information in your account or our records.
Delete Your Account
Request deletion of your account and associated personal information, subject to legal retention requirements.
Opt Out
Unsubscribe from marketing communications while continuing to receive essential service updates.
To exercise any of these rights: Contact our privacy team at help@darnakivolet.com or submit a written request to our Canberra office. We'll respond within 30 days and provide clear instructions for any required verification steps.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorised access, alteration, or disclosure. Our security practices meet Australian industry standards.
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments by independent third parties
- Multi-factor authentication for staff accessing personal information systems
- Secure data centres with physical access controls and environmental monitoring
- Regular staff training on privacy and security best practices
- Incident response procedures to quickly address any potential security breaches
While we maintain robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention
We retain your information only as long as necessary to provide services and meet legal obligations. Different types of information have different retention periods.
- Account Information: Retained while your account is active and for 3 years after closure
- Learning Progress: Kept for 7 years to provide continuity if you return to complete courses
- Communication Records: Maintained for 2 years for quality assurance and support purposes
- Technical Logs: Automatically deleted after 12 months unless required for security investigations
- Financial Records: Retained for 7 years as required by Australian taxation law
International Data Transfers
Your information is primarily stored and processed within Australia. When we use international service providers, we ensure appropriate safeguards are in place.
Some of our technology partners are located in the United States and European Union. We only work with providers who demonstrate adequate privacy protections and enter into data processing agreements that meet Australian privacy standards.
You have the right to request information about any international transfers of your personal data and the safeguards in place to protect it.
Children's Privacy
Our financial education services are designed for adults. We do not knowingly collect personal information from individuals under 16 years of age without parental consent.
If you're under 18 and interested in our educational content, we recommend discussing your learning goals with a parent or guardian who can assist with registration and account management.
If we discover we've inadvertently collected information from someone under 16 without proper consent, we'll delete that information promptly upon notification.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our educational content.
- Essential Cookies: Required for basic site functionality, login sessions, and security
- Analytics Cookies: Help us understand which content is most helpful and identify areas for improvement
- Preference Cookies: Remember your settings and customisation choices
- Third-Party Cookies: Used for embedded content and social media integration
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some features but won't prevent access to our core educational content.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. We'll notify you of significant changes through multiple channels.
For minor updates that don't materially affect your rights, we'll post the revised policy on our website with a new effective date. For substantial changes, we'll send email notifications to active users at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help and provide clear answers.
Our privacy team typically responds to inquiries within 2-3 business days. For urgent privacy concerns, please call during business hours.