Refund Policy

Clear guidelines for refund requests and processing procedures

Refund Eligibility Requirements

  • Request must be submitted within 14 days of program enrollment
  • Student has attended less than 20% of scheduled course content
  • No completion certificates have been issued for the program
  • All course materials remain unused and in original condition
  • Written refund request includes valid reason for withdrawal
  • Student account shows no violations of program terms
  • Payment was processed through darnakivolet's official channels

How to Request a Refund

1

Submit Request

Email help@darnakivolet.com with your enrollment details, reason for refund, and preferred contact method.

2

Documentation Review

Our team reviews your request against eligibility criteria and may request additional information.

3

Decision Notification

You'll receive a written decision within 5 business days of submitting your complete request.

4

Processing Payment

Approved refunds are processed within 7-10 business days to your original payment method.

Refund Processing Timeline

Days 1-5

Initial review of refund request and eligibility verification

Days 6-10

Payment processing and return to original payment method

Days 11-14

Funds appear in your account (varies by bank processing times)

Refund Scenarios and Policies

Program Cancellation by darnakivolet

If we cancel a program due to insufficient enrollment or unforeseen circumstances, all students receive full refunds within 5 business days. Alternative program options may be offered at the same price point.

Medical or Emergency Withdrawal

Students facing medical emergencies or significant life circumstances may qualify for special consideration. Documentation may be required, and partial refunds are evaluated case by case.

Technical Issues or Platform Problems

If technical difficulties prevent program access for more than 3 consecutive days, students may request full or partial refunds. We work to resolve technical issues before processing refund requests.

Payment Method and Processing

Refunds return to the original payment method used for enrollment. Credit card refunds take 3-5 business days, while bank transfers may take 7-10 days. PayPal refunds typically process within 24 hours.

Partial Refunds for Extended Programs

For programs longer than 8 weeks, partial refunds may be available based on unused content. Refund amounts decrease proportionally as students progress through course materials and receive instruction.

Questions About Refunds?

Our student services team is here to help with refund questions and guide you through the process.

Contact Student Services